The Southwest saga continues.
It’s been almost every week since unhealthy climate hit throughout the nation and largely airways have gotten again to regular, however not Southwest.
Because the U.S. Department of Transportation investigates, right here’s how one journey professional, the founding father of Scott’s Low cost Flights, Scott Keyes describes the operational chaos:
“I feel one of the best ways to consider it’s, you understand, I’ve received a younger daughter and infrequently her hair will get fairly tangled. More often than not I can simply brush it out and it, you understand, it will get again to regular. Each from time to time there is a knot in there that will get so thorny that there isn’t any selection however to simply lower it off. And it looks as if that is form of what’s occurred with Southwest,” he mentioned.
Keyes hopes the airline can reset and get again on observe across the begin of the brand new 12 months.
In fact, that is no consolation to of us who’re coping with the stress or have a flight quickly.
In case you’re nonetheless attempting to get to your last vacation spot on a Southwest flight, you in all probability know the corporate’s telephone traces are swamped.
In case you can’t get their web site or app to work to rebook, he suggests attempting this.
“You continue to would possibly have the ability to get via to a Southwest agent in case you tried calling one among their worldwide workplaces. Look, most Southwest vacationers are going to name Southwest’s foremost hotline, however Southwest really additionally has workplaces down in Aruba, the Bahamas, Mexico, Costa Rica, Dominican Republic. And you will get in contact with brokers who can assist get you rebooked. They’re simply the identical as U.S.-based brokers can. It is price a attempt,” he mentioned.
In case you do have an upcoming flight with Southwest, Keyes says don’t depend on the airline to ship you an alert. Maintain checking in your on-line flight particulars and work on a backup plan ASAP.
And he suggests, whoever you’re flying with, attempt to keep away from checking a bag proper now. Airport employees is swamped.
Here is the prolonged interview with Keyes.
NBC 5’s Diana Zoga interviews journey professional Scott Keyes about Southwest Airways troubles.
NBC 5’s Diana Zoga contributed to this text.